Terms of Service Truck Parts Planet

By placing an order with TRUCK PARTS PLANET, you enter into a purchase transaction that is subject to these Terms of Service and all policies incorporated herein, including the Refund, Return & Cancellation Policy, Privacy Policy, and applicable Warranty Terms. By submitting an order, you acknowledge that you have had an opportunity to review these terms and agree to be bound by them to the extent permitted by applicable law. 

TRUCK PARTS PLANET

Website:TruckPartsPlanet.com
Phone: (864) 410 - 9996
Email: support@truckpartsplanet.com

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1. GENERAL RETURN POLICY

At Truck Parts Planet, we understand that circumstances may arise where a customer needs to return a product. Our goal is to provide a clear, fair, and efficient return and refund process.

Unless otherwise stated for a particular product, eligible products may generally be returned within 30 calendar days from the date of delivery, subject to the conditions of this Policy.

All returns require prior approval from Truck Parts Planet.

Customers must not ship merchandise to our warehouse without first receiving return authorization and return instructions from our team.

Approval of a return request does not constitute final acceptance of the returned merchandise. All returned products remain subject to inspection.

2. RETURN REQUEST DEADLINE

A return request must be submitted within 30 calendar days after the product is delivered.

Return requests submitted after the 30-day period may be denied, except where a longer period is required by applicable law or where Truck Parts Planet expressly authorizes an exception.

Customers are encouraged to inspect products promptly after delivery and contact us immediately if there is any issue with the order.

3. RETURN PRE-APPROVAL

Before returning merchandise, the customer must contact Truck Parts Planet and receive return instructions.

Our team may issue a Return Authorization (“RA”) number or other return reference.

The customer may be required to provide:

• - Full name;

• - Order number;

• - Product or part number;

• - Reason for return;

• - Photographs of the product or packaging, when applicable;

• - Other information reasonably necessary to evaluate the return.

Unauthorized returns may be refused, delayed, or returned to the sender at the customer's expense, to the extent permitted by law.

4. RETURN ELIGIBILITY

Unless otherwise approved by Truck Parts Planet, products returned under the standard return policy must meet all of the following conditions:

• - The return request was submitted within the applicable return period;

• - The product is new and unused;

• - The product has not been installed;

• - The product has not been operated, tested in a vehicle, or otherwise used;

• - The product is free from oil, grease, dirt, fluids, or other contamination;

• - The product has no installation marks, tool marks, scratches, or other signs of use;

• - All original components and materials are included;

• - Original packaging is included where applicable;

• - Manufacturer labels, serial numbers, barcodes, and identifying markings remain intact;

• - Any Truck Parts Planet security or warranty seals remain intact;

• - The product has not been modified or disassembled;

• - The product is properly packaged for return transportation.

Failure to satisfy these requirements may result in denial of the return or a reduction of the refund, where permitted by applicable law.

5. PROOF OF PURCHASE

A valid order number, receipt, order confirmation, or other reasonable proof of purchase may be required before a return or refund can be processed. Providing accurate information will help us identify the transaction and process the return more efficiently.

6. RETURN PROCESS

The return process generally consists of the following steps:

Step 1 — Contact Truck Parts Planet 

Submit your return request by email support@truckpartsplanet.com or by return form on the website.

Please include your name, order number, part number, and reason for the return.

Step 2 — Return Review

Our team will review the request and determine whether the product appears eligible for return.

Step 3 — Return Authorization

If the request is approved, we will provide return instructions and, where applicable, an RA number and/or return shipping label.

Step 4 — Return Shipment

Ship the merchandise according to the instructions provided by Truck Parts Planet.

Step 5 — Inspection

After the returned merchandise arrives at our facility, our team will inspect the product.

Step 6 — Refund Decision

Once inspection is completed, we will notify the customer whether the return has been approved and what refund, if any, will be issued.

7. RETURN INSPECTION

Returned products are generally inspected within 2–3 business days after receipt at our warehouse or designated return facility.

The inspection may include examination of:

• - Product condition;

• - Installation or usage marks;

• - Physical damage;

• - Contamination;

• - Packaging;

• - Missing components;

• - Serial numbers;

• - Manufacturer labels;

• - Security seals;

• - Product authenticity and identity; and

• - Compliance with this Return Policy.

The completion of an inspection does not itself guarantee approval of the return.

8. RETURN CONDITION REQUIREMENTS

To protect the integrity of our inventory and ensure that returned products can be properly resold where applicable, returned products must be in the same condition required for an eligible new-product return.

Returns may be denied where the merchandise has:

• - Been installed;

• - Been operated;

• - Been used;

• - Been modified;

• - Been disassembled;

• - Been damaged after delivery;

• - Been exposed to oil, grease, fuel, coolant, or other fluids;

• - Been contaminated with dirt or debris;

• - Been scratched or marked during installation;

• - Been tested or programmed where applicable;

• - Missing components;

• - Damaged or missing packaging;

• - Removed or damaged identification labels;

Removed, broken, or altered security seals.

9. ORIGINAL PACKAGING

Products should be returned in their original packaging whenever possible.

The customer is responsible for ensuring that the product is securely packaged for transportation.

Manufacturer packaging alone may not be sufficient for return shipment. Customers should use an appropriate outer shipping carton and adequate protective material where necessary.

Truck Parts Planet is not responsible for damage caused by inadequate packaging supplied by the customer.

A return damaged during transportation because of inadequate customer packaging may be denied or may receive a reduced refund, where permitted by applicable law.

10. RETURN SHIPPING COSTS

Responsibility for return shipping depends on the reason for the return.

Customer-Requested Return

If the product was shipped and delivered in accordance with the order, but the customer wishes to return it for another reason, the customer is responsible for return shipping costs.

Examples include:

• - Customer ordered the wrong part;

• - Customer selected the wrong quantity;

• - Customer no longer needs the product;

• - Customer changed their mind;

• - Customer purchased the wrong application;

• - Customer otherwise wishes to return an accurately fulfilled order for convenience.

11. ORIGINAL SHIPPING CHARGES

Original shipping charges may be non-refundable.

Expedited and premium shipping charges, including overnight, next-day, two-day, express, or other premium transportation charges, are generally non-refundable except where required by applicable law or where the charge resulted from an error attributable to Truck Parts Planet.

12. RESTOCKING FEE

Approved standard returns are subject to a 20% restocking fee.

The restocking fee may be deducted from the amount otherwise eligible for refund.

The restocking fee may cover expenses associated with:

• - Return processing;

• - Inspection;

• - Testing;

• - Repackaging;

• - Inventory handling;

• - Administrative processing;

• - Restocking.

Customers are strongly encouraged to verify part numbers and vehicle compatibility before placing an order.

13. FITMENT AND COMPATIBILITY

Truck and commercial vehicle parts may vary significantly depending upon the vehicle's:

• - Year;

• - Make;

• - Model;

• - Engine;

• - Transmission;

• - VIN;

• - Production date;

• - Vehicle configuration;

• - Existing component;

• - Part number;

• - Intended application.

The customer is ultimately responsible for confirming that the product is appropriate for the intended application.

Truck Parts Planet may assist customers with fitment questions based on information supplied by the customer. Such assistance does not constitute an unconditional guarantee of compatibility unless expressly confirmed in special form in writing by Truck Parts Planet.

Customers should verify the part number and application before installation.

Professional installation is required.

14. PRODUCTS THAT HAVE BEEN INSTALLED

Unless otherwise expressly authorized in writing, products that have been installed are generally not eligible for a standard return.

Installation may include connecting, mounting, wiring, programming, operating, or otherwise placing the product into service.

Customers should verify the product before installation.

If a product appears incorrect, damaged, defective, or incompatible, do not install it. Contact Truck Parts Planet before installation.

15. ELECTRICAL AND ELECTRONIC PRODUCTS

Certain electrical and electronic products may have additional return restrictions.

These may include:

• - Electronic control modules;

• - Computers;

• - Controllers;

• - Sensors;

• - Switches;

• - Electronic assemblies;

• - Programmable modules;

• - Communication modules;

• - Other electronically controlled components.

Electronic products may become ineligible for a standard return after installation, programming, activation, testing, or use.

Customers should verify the part number and application before connecting or installing an electronic product.

16. SPECIAL-ORDER AND NON-STOCK PRODUCTS

Special-order, custom-order, non-stock, or specially sourced products may be subject to additional cancellation or return restrictions.

Certain special-order products may be non-returnable or non-refundable.

Any special restrictions communicated to the customer at or before purchase will apply to the extent permitted by applicable law.

17. DAMAGED PRODUCTS RECEIVED BY THE CUSTOMER

Customers should inspect packages and products as soon as reasonably possible after delivery and inform the Truck Parts Planet support team within 3 calendar days.

If a product arrives damaged, contact Truck Parts Planet promptly.

We may request photographs of:

• - The product;

• - Shipping box;

• - Internal packaging;

• - Shipping label;

• - Visible damage;

• - Product identification or part number.

Do not install or use a visibly damaged product before contacting us.

18. INCORRECT PRODUCT RECEIVED

If you receive a product different from the product ordered, contact Truck Parts Planet as soon as possible.

We may provide a prepaid return label and instructions for returning the incorrect product.

Do not install or use an incorrect product.

Once the incorrect product is received and verified, Truck Parts Planet may provide a replacement, refund, or other appropriate remedy.

19. WARRANTY CLAIMS

Warranty claims are separate from standard returns.

A product may be covered by a manufacturer's warranty, Truck Parts Planet limited warranty, or both, depending on the applicable product and written warranty terms with the part the customer received.

Warranty coverage is subject to the specific warranty applicable to the product.

Unless expressly covered by an applicable warranty, warranty claims do not include:

• - Labor;

• - Installation costs;

• - Removal costs;

• - Diagnostic fees;

• - Towing;

• - Transportation;

• - Rental vehicles;

• - Downtime;

• - Lost profits;

• - Loss of use;

• - Consequential damages;

• - Other incidental expenses.

Nothing in this section is intended to exclude any warranty or remedy that cannot lawfully be excluded.

20. WARRANTY SEALS, LABELS AND IDENTIFICATION

If a product contains an Truck Parts Planet security seal, warranty seal, serial number, barcode, identifying label, or similar marking, it must remain intact.

Removing, altering, damaging, or tampering with such identification may affect eligibility for return or warranty service to the extent permitted by law.

Customers should contact Truck Parts Planet before removing or altering any such marking.

21. CANCELLATION OF ORDERS

Customers who wish to cancel an order should contact Truck Parts Planet as soon as possible.

Cancellation requests may be submitted by:

Phone: (864) 410-9996
Email: support@truckpartsplanet.com

Customers should provide:

• 1. Full name;

• 2. Order number;

• 3. Other information associated with the order.

Cancellation requests are dependent upon the current processing status of the order.

Submitting a cancellation request does not guarantee that the order can be canceled.

22. CANCELLATION BEFORE SHIPMENT

If an order has not yet been shipped, Truck Parts Planet may be able to cancel the order.

An approved cancellation of an unshipped order may be subject to a 5% cancellation fee, unless otherwise stated by Truck Parts Planet.

The remaining eligible amount will be refunded to the original payment method.

Because orders may enter processing immediately after purchase, customers should submit cancellation requests as soon as possible.

23. CANCELLATION AFTER SHIPMENT

Once an order has been shipped, it generally cannot be canceled as an unshipped order.

The customer may instead need to receive the product and follow the standard return procedure.

Where an eligible return is accepted after shipment, a 20% restocking fee may apply.

24. ORDER PROCESSING

An order may enter fulfillment shortly after being placed.

Processing may include:

• - Inventory allocation;

• - Picking;

• - Packaging;

• - Label creation;

• - Carrier processing;

• - Shipment.

For this reason, Truck Parts Planet cannot guarantee that a cancellation request will be received before fulfillment begins.

We will make reasonable efforts to honor cancellation requests submitted promptly, but an order may become non-cancelable once fulfillment or shipment has begun.

25. REFUNDS FOR CANCELED ORDERS

If a cancellation is approved after payment has been processed, the applicable refund will generally be issued to the original payment method after deduction of any applicable cancellation fee or other lawful charge.

Refund timing depends on the payment processor and financial institution.

26. REFUND PROCESSING

Once an eligible return has been approved following inspection, Truck Parts Planet will initiate the applicable refund.

Refunds will generally be issued to the original payment method.

Customers should understand that the Truck Parts Planet does not control the processing time of banks, credit card companies, payment processors, or other financial institutions.

Accordingly, additional time may be required before the refund appears in the customer's account.

27. PARTIAL REFUNDS

A partial refund may be issued where:

• - A product is returned with missing components;

• - Packaging is missing or materially damaged;

• - The product shows signs of use;

• - The product has been damaged;

• - The product is contaminated;

• - The product does not satisfy the return conditions;

• - Another circumstance justifies a reduced refund under applicable law.

Truck Parts Planet will determine the applicable refund based on the condition of the returned merchandise and the circumstances of the transaction.

28. DENIED RETURNS

A return may be denied if:

• - The return was requested after the applicable return period;

• - The product was installed;

• - The product was used;

• - The product was modified;

• - The product was damaged;

• - The product was contaminated;

• - Components are missing;

• - Identification labels are missing or altered;

• - Security seals are broken;

• - The product is not the product originally purchased;

• - The product was improperly packaged;

• - The product was damaged during customer return shipment due to inadequate packaging;

• - The return otherwise fails to satisfy this Policy.

Where permitted by law, Truck Parts Planet may return a denied product to the customer at the customer's expense.

29. FRAUDULENT OR ABUSIVE RETURNS

Truck Parts Planet reserves the right to investigate suspected fraudulent or abusive return activity.

Examples include:

• - Returning a different product;

• - Returning a used product as new;

• - Returning a damaged product as undamaged;

• - Removing or changing serial numbers;

• - Tampering with security seals;

• - Providing false information;

• - Repeatedly abusing the return policy;

• - Attempting to obtain an unauthorized refund.

Where permitted by law, Truck Parts Planet may deny the applicable return or refund and may take other appropriate action.

30. CUSTOMER RESPONSIBILITY BEFORE INSTALLATION

Before installing a truck part, the customer should verify:

• - Part number;

• - Product description;

• - Vehicle application;

• - VIN, where applicable;

• - Engine;

• - Configuration;

• - Physical dimensions;

• -  Connectors;

• - Mounting points;

• - Other relevant specifications.

Once a product has been installed or used, standard return eligibility may be affected.

Truck Parts Planet strongly recommends professional installation when appropriate.

31. RETURN SHIPPING DAMAGE

The customer is responsible for properly protecting the product during any return shipment when the customer is responsible for return shipping.

If the product is damaged while being returned due to inadequate packaging, Truck Parts Planet may deny the return or reduce the refund to the extent permitted by law.

Customers should retain shipping documentation and tracking information until the return has been fully processed.

32. RETURN ADDRESS

Customers should not independently ship returns to an address found on an old invoice, website page, shipping label, or previous communication.

Return merchandise must be shipped to the address provided by Truck Parts Planet as part of the approved return instructions.

This ensures that the returned product is properly identified and processed.

33. POLICY EXCEPTIONS

Truck Parts Planet may, at its discretion, authorize an exception to this Policy in individual circumstances.

Any exception must be expressly approved by an authorized representative of Truck Parts Planet.

An exception granted in one transaction does not create a permanent modification of this Policy or establish a right to an exception in future transactions.

34. LEGAL RIGHTS

This Policy is intended to establish the standard return, refund, and cancellation procedures of Truck Parts Planet.

Nothing in this Policy is intended to:

• - Waive rights that cannot legally be waived;

• - Exclude remedies required by applicable law;

• - Eliminate applicable consumer protections; or

• - Restrict any mandatory warranty or statutory rights.

Where applicable law provides rights or remedies that differ from this Policy, those mandatory rights will apply to the extent required by law.

35. CHANGES TO THIS POLICY

Truck Parts Planet reserves the right to modify or update this Refund, Return & Cancellation Policy from time to time.

The version posted on the website at the time of the applicable transaction will generally govern that transaction, subject to applicable law.

Customers should review this Policy periodically for updates.

36. CONTACT INFORMATION

For questions concerning returns, refunds, cancellations, damaged products, incorrect products, or warranty claims, please contact Truck Parts Planet:

Phone: (864) 410-9996
Email: support@truckpartsplanet.com
Website: TruckPartsPlanet.com