Shipping Policy

Shipping Policy Truck Parts Planet

At Truck Parts Planet, we are committed to providing reliable, fast, and convenient shipping options for customers throughout the United States and internationally. This Shipping Policy explains our available shipping methods, processing times, delivery estimates, tracking options, and other important information related to the shipment of your order.

1. Domestic Shipping – United States

Truck Parts Planet operates from the United States, allowing us to provide fast and convenient shipping throughout the continental United States.

We work with trusted carriers, including UPS and USPS, and offer both standard and expedited shipping options depending on the item, destination, package size, weight, and carrier availability.

Available Shipping Services:

UPS®

• - UPS Next Day Air

• - UPS 2nd Day Air

• - UPS 3 Day Select

• - UPS Ground

USPS

• - First-Class Mail

• - USPS Ground Advantage

• - Priority Mail

• - Priority Mail Express

Available shipping methods may vary depending on the product, shipping destination, package dimensions, weight, and carrier restrictions.

Shipping costs for paid services are calculated based on the shipping address, selected service, package weight, dimensions, and other applicable carrier charges.

2. Free Standard Ground Shipping

Truck Parts Planet offers FREE Standard Ground Shipping on qualifying orders over $199.

Free Shipping Requirements:

1. 1. Minimum Order Value

   The order subtotal must be more than $199 before taxes and after discounts or promotional codes have been applied.

2. 2. Eligible Locations

   Free shipping is available only within the continental United States.

   Alaska, Hawaii, U.S. territories, and international destinations are excluded unless otherwise specifically stated.

3. 3. Eligible Shipping Method

   Free shipping applies to Standard Ground Shipping only.

   Expedited shipping services, including Next-Day, 2-Day, and other premium delivery methods, are not included.

4. 4. Weight Restrictions

   - Free shipping does not apply to individual items weighing more than 20 lbs.

   - Oversized, overweight, freight, or specially handled items may also be subject to additional shipping charges.

5. 5. Estimated Delivery Time

   Standard Ground shipments generally arrive within approximately 3–4 business days after shipment.

Delivery times are estimates and are not guaranteed unless the selected carrier service specifically provides a delivery guarantee.

Free shipping terms may be changed or discontinued at any time and may not be combined with other shipping offers or promotions unless specifically stated.

3. Expedited Shipping – Next-Day Delivery

Need your truck part quickly? Truck Parts Planet offers UPS Next-Day delivery for eligible products and destinations.

Orders placed on a business day before 7:00 PM may be eligible for same-day processing and shipment for delivery on the next business day.

Orders placed after 7:00 PM, on weekends, or on recognized holidays will generally be processed on the next business day or by special request.

Next-Day shipping is subject to:

• - Product availability

• - Shipping destination

• - Package size and weight

• - Carrier availability

• - Order verification

• - Carrier pickup schedules

• - Weather conditions

• - Holidays

• - Other carrier restrictions

Important: If you require Next-Day delivery, please contact Truck Parts Planet before placing your order so that we can confirm availability for the specific product and destination.

Selecting or paying for expedited shipping does not override product availability or order verification requirements.

4. International Shipping

Truck Parts Planet offers international shipping to more than 30 countries worldwide, including eligible destinations in North America, Europe, Asia, and Oceania.

International shipping availability may vary depending on the product, destination country, package dimensions, weight, export restrictions, and available carrier services.

Customs Duties, Taxes, and Import Fees

International customers are responsible for any applicable:

• - Customs duties

• - Import taxes

• - VAT or similar taxes

• - Brokerage fees

• - Customs clearance charges

• - Other fees imposed by the destination country or carrier

These charges are not included in the product price or shipping price unless specifically stated otherwise during checkout.

Truck Parts Planet does not control customs charges and cannot determine in advance the exact amount that may be charged by customs authorities in the destination country.

Customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

5. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed.

Orders placed before 7:00 PM on a business day may be processed and shipped on the same business day, depending on product availability, payment verification, carrier pickup availability, and other order requirements.

Orders placed after 7:00 PM, on weekends, or on holidays may be processed on the following business day.

Processing time is separate from carrier transit time.

In certain situations, processing may take longer because of:

• - Product availability

• - Payment verification

• - Address verification

• - Large or oversized orders

• - Freight shipping requirements

• - Carrier restrictions

• - Other circumstances affecting fulfillment

If an unexpected delay significantly affects your order, Truck Parts Planet may contact you using the contact information provided with your order.

6. Shipping and Delivery Estimates

Any delivery date or transit time displayed on our website or provided by a shipping carrier is an estimate unless expressly guaranteed by the carrier.

Delivery times may be affected by circumstances outside the control of Truck Parts Planet, including:

• - Severe weather

• - Carrier delays

• - Transportation disruptions

• - Incorrect or incomplete addresses

• - Holidays

• - Customs processing

• - Natural disasters

• - Service interruptions

• - Other circumstances beyond our reasonable control

Truck Parts Planet is not responsible for carrier delays that occur after a package has been transferred to the shipping carrier, but our Customer Support team will assist customers with eligible shipping issues whenever possible.

7. How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation containing your tracking number and available tracking information.

You can also use the Track My Order page on the Truck Parts Planet website to check the current status of your shipment.

Tracking information may take some time to become active after a shipping label has been created or after the package has been accepted by the carrier.

8. Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact Truck Parts Planet Customer Support.

Once an order has been properly packaged and transferred to the shipping carrier, Truck Parts Planet is not responsible for delays, loss, theft, misdelivery, or other delivery issues caused by the carrier or circumstances beyond our reasonable control, to the extent permitted by applicable law.

Our team will review the available tracking information and, when appropriate, contact the shipping carrier or initiate a carrier investigation regarding the shipment.

Carrier investigations may require additional time to complete.

Truck Parts Planet cannot guarantee the outcome or processing time of investigations performed by third-party shipping carriers.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your shipping information carefully before completing checkout.

If an incorrect, incomplete, or undeliverable address is provided and the package is returned to Truck Parts Planet, the customer may be responsible for additional shipping charges associated with reshipping the order.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

10. Oversized, Heavy, and Freight Shipments

Certain truck parts may exceed the size or weight limits for standard parcel shipping.

Large, heavy, oversized, or freight items may:

• - Require a different shipping carrier

• - Require freight transportation

• - Have additional shipping charges

• - Have longer processing or transit times

• Require special delivery arrangements

If special shipping arrangements are required, Truck Parts Planet may contact you before shipment.

11. Packaging

We take reasonable care when preparing and packaging orders to help protect products during transportation.

Heavy-duty truck parts, electronic components, and other sensitive products may require specialized packaging based on their size, weight, and characteristics.

If your package arrives visibly damaged, please retain the packaging materials and contact Truck Parts Planet Customer Support as soon as possible.

Contact Us

If you have questions regarding shipping methods, delivery times, tracking, international shipping, expedited delivery, or your existing order, please contact our Customer Support team:

Truck Parts Planet

Email:support@truckpartsplanet.com
Phone: (864) 410-9996
Support Hours: Monday–Saturday, 8:00 AM–8:00 PM

Our team is available to help ensure that your truck parts are shipped safely and efficiently.