Privacy Policy

PRIVACY POLICY Truck Parts Planet

TRUCK PARTS PLANET (“TRUCK PARTS PLANET,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website, purchase products or services from us, create an account, communicate with us, or otherwise interact with TRUCK PARTS PLANET (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Services.

This Privacy Policy is intended to provide transparency regarding our privacy practices and to describe certain rights that may be available to you under applicable federal, state, and other privacy laws.

1. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate our business, provide our Services, process transactions, communicate with customers, maintain website security, and improve our products and Services.

The categories of information we may collect include the following.

A. Information You Provide Directly

You may provide personal information to us when you:

• - create an account;

• - place an order;

• - request information about a product;

• - contact customer service;

• - submit an inquiry or request;

• - subscribe to marketing communications;

• - participate in promotions, surveys, or other activities;

• - submit a product review;

• - request a return, refund, exchange, or warranty service;

• - communicate with us by telephone, email, chat, text message, or other means; or

• - otherwise interact with our Services.

Depending on the nature of your interaction with us, this information may include:

• - full name;

• - billing address;

• - shipping address;

• - email address;

• - telephone number;

• - account login information;

• - order information;

• - product and vehicle information;

• - vehicle identification information that you voluntarily provide;

• - payment-related information;

• - communications with our customer service team;

• - information contained in requests or inquiries; and

• - other information you voluntarily provide.

We do not require you to provide personal information that is not reasonably necessary for the particular transaction or service.

B. Payment Information

When you make a purchase, payment information may be collected and processed by our payment processors, e-commerce platform, banks, credit card networks, or other payment service providers.

Depending on the payment method, these providers may collect information such as:

• - payment card information;

• - billing information;

• - payment transaction information;

• - payment authorization information; and

• - information necessary to detect and prevent fraudulent transactions.

We generally do not need to store complete payment card information on our own systems when such information is processed directly by a third-party payment processor.

Payment processors may process your information according to their own privacy policies and terms.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, server logs, cookies, pixels, tags, and similar technologies.

This information may include:

• - IP address;

• - browser type;

• - operating system;

• - device type;

• - approximate geographic location;

• - referring website;

• - pages viewed;

• - links clicked;

• - date and time of visits;

• - time spent on pages;

• - search terms;

• - website interaction information;

• - error and diagnostic information;

• - device identifiers; 

• - information concerning how you interact with our website.

This information may be used for security, fraud prevention, analytics, website functionality, personalization, advertising, and other legitimate business purposes.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

A. Providing and Managing Our Services

We may use personal information to:

• - process and fulfill orders;

• - provide products and services;

• - process payments;

• - arrange shipping and delivery;

• - provide order confirmations;

• - provide tracking information;

• - process returns, refunds, exchanges, and warranties;

• - provide customer support;

• - respond to inquiries;

• - create and manage customer accounts;

• - maintain records of transactions; and

• - otherwise fulfill our contractual and business obligations.

B. Communications

We may use your information to communicate with you regarding:

• - orders;

• - shipping;

• - returns;

• - refunds;

• - account activity;

• - customer service matters;

• - product availability;

• - important changes to our Services;

• - security issues;

• - other transactional or service-related matters.

C. Marketing

Where permitted by applicable law, we may use your contact information to send promotional communications about products, services, offers, discounts, or other information that may be relevant to you.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the applicable communication.

Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to fulfill an order, provide a requested service, maintain your account, or communicate important information regarding our relationship with you.

D. Website Improvement and Analytics

We may use information to:

• - understand how visitors use our website;

• - improve website functionality;

• - improve product selection and presentation;

• - analyze website performance;

• - identify technical problems;

• - measure marketing campaigns;

• - understand customer preferences;

• - develop new products and services; and

• - improve the overall customer experience.

E. Security and Fraud Prevention

We may use information to:

• - detect and prevent fraud;

• - detect unauthorized transactions;

• - protect accounts;

• - investigate suspicious activity;

• - prevent abuse of our website;

• - protect our business and customers;

• - enforce our terms and policies; and

• - maintain the security and integrity of our systems.

F. Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

• - comply with applicable laws and regulations;

• - respond to lawful requests from governmental authorities;

• - comply with court orders, subpoenas, or other legal processes;

• - establish, exercise, or defend legal claims;

• - enforce our agreements;

• - investigate suspected violations; or

• - protect the rights, property, safety, and security of TRUCK PARTS PLANET, our customers, employees, service providers, or other persons.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, web beacons, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files stored on your device that allow a website to recognize a browser or remember certain information.

We may use cookies and similar technologies for several purposes.

Essential Technologies

These technologies may be necessary for:

• - website functionality;

• - shopping cart functionality;

• - account authentication;

• - checkout;

• - security;

• - fraud prevention;

• - other essential website functions.

Analytics Technologies

We may use analytics technologies to understand:

• - how visitors access our website;

• - which pages are viewed;

• - how visitors navigate the website;

• - how visitors interact with website features; and

• - website performance.

Advertising Technologies

Where applicable, we may use advertising technologies that allow us or our advertising partners to:

• measure advertising performance;

• - display advertisements;

• - understand advertising interactions;

• - reach audiences that may be interested in our products; and

• - measure conversions.

Your browser or device may provide controls that allow you to manage cookies. Disabling certain cookies may affect the functionality of the website.

4. THIRD-PARTY SERVICES

We may use third-party companies and service providers to help operate our business and provide our Services.

These providers may include:

• - e-commerce platforms;

• - payment processors;

• - banks and financial institutions;

• - shipping and delivery providers;

• - fraud prevention providers;

• - website hosting providers;

• - analytics providers;

• - advertising and marketing providers;

• - customer service providers;

• - email and communication providers;

• - information technology providers;

• - cloud storage providers;

• - security providers;

• - professional advisers.

These companies may receive or process personal information as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information to third parties when you direct us to do so or when disclosure is necessary to complete a transaction you have requested.

Third-party companies may have their own privacy policies governing their collection and use of information.

5. PAYMENT PROCESSING

Payments made through our website may be processed by third-party payment processors.

We may not have direct access to all payment information submitted through these services.

Payment processors may collect and process information necessary to:

• - authorize payments;

• - complete transactions;

• - prevent fraud;

• - verify identity;

• - process refunds;

• - comply with applicable financial and legal requirements.

You should review the privacy policy of the applicable payment provider for additional information concerning its handling of payment information.

6. SHIPPING AND DELIVERY INFORMATION

To fulfill an order, we may provide necessary information to shipping carriers, fulfillment providers, warehouses, suppliers, and other logistics providers.

This information may include:

• - recipient name;

• - shipping address;

• - telephone number;

• - email address;

• - order information;

• - package information;

• - tracking information.

Such information is disclosed only as reasonably necessary to fulfill and manage the applicable transaction or service.

7. INFORMATION SHARING AND DISCLOSURE

We do not disclose personal information indiscriminately.

We may disclose personal information to the following categories of recipients, depending on the circumstances:

Service Providers

Companies that provide services to us, such as hosting, payment processing, analytics, customer support, shipping, fulfillment, security, marketing, and technology services.

Business Partners

Third parties with whom we work to provide products or services requested by customers.

Professional Advisers

Our attorneys, accountants, auditors, insurers, financial advisers, consultants, and other professional advisers.

Government Authorities and Law Enforcement

We may disclose information when required or permitted by applicable law, including in response to lawful governmental requests, court orders, subpoenas, or other legal processes.

Business Transfers

If TRUCK PARTS PLANET is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, sale of the company, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Protection of Rights and Safety

We may disclose information where reasonably necessary to protect the rights, property, safety, or security of our company, customers, employees, service providers, or other persons.

8. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for money in the ordinary course of our business.

However, certain privacy laws define “sale” or “sharing” broadly and may consider certain advertising, analytics, or technology-related disclosures to constitute a “sale” or “sharing,” even when no money is exchanged directly for the information.

Where applicable law provides you with the right to opt out of certain forms of sale or sharing, we will provide the applicable mechanism for exercising that right.

If you are a California resident, please see the California Privacy Rights section below.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• - providing Services;

• - completing transactions;

• - maintaining business and transaction records;

• - complying with legal and regulatory obligations;

• - resolving disputes;

• - enforcing agreements;

• - preventing fraud;

• - maintaining security;

• - establishing, exercising, or defending legal claims.

The period for which information is retained may vary depending on the nature of the information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise securely dispose of it, subject to applicable legal, accounting, tax, or business requirements.

10. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

These measures may include:

• - access controls;

• - authentication procedures;

• - encryption or secure transmission technologies where appropriate;

• - monitoring and security measures;

• - restricted employee access;

• - service-provider security requirements; and

• - reasonable data retention and disposal practices.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of account credentials and for notifying us promptly if you believe your account has been compromised.

11. DATA BREACHES AND SECURITY INCIDENTS

If we determine that a security incident has affected personal information, we may take steps that we reasonably believe are appropriate under the circumstances, including investigating the incident, containing the incident, restoring affected systems, and providing notifications where required by applicable law.

Any legally required notification will be provided in the manner and within the timeframe required by applicable law.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), subject to applicable exceptions and limitations.

California law provides eligible consumers with rights that may include the following:

Right to Know

You may have the right to request information about:

• - the categories of personal information we collect;

• - the categories of sources from which personal information is collected;

• - the purposes for collecting or using personal information;

• - the categories of third parties to whom personal information is disclosed;

• - the categories of personal information disclosed for business purposes; and

• - certain specific pieces of personal information we maintain about you.

Right to Delete

You may have the right to request deletion of personal information that we have collected from you, subject to exceptions permitted by law.

For example, we may retain information where necessary to complete a transaction, detect security incidents, comply with legal obligations, exercise legal rights, or for other purposes permitted by law.

Right to Correct

You may have the right to request correction of inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of your personal information as those terms are defined under California law.

Where applicable, you may exercise this right through our designated privacy-choice mechanism.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights granted to you by applicable law.

13. HOW CALIFORNIA RESIDENTS MAY EXERCISE THEIR RIGHTS

California residents may submit privacy requests by contacting us using the information provided in the Contact Us section of this Privacy Policy.

When submitting a request, please provide sufficient information for us to reasonably verify your identity and understand the nature of your request.

We may request additional information reasonably necessary to verify your identity and protect against fraudulent requests.

We will process verified requests within the time periods required by applicable law.

If we deny your request, where required by law, we will explain the basis for the denial and provide information regarding any available appeal rights.

You do not need to create an account with us solely to submit a privacy request.

14. AUTHORIZED AGENTS

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require appropriate documentation demonstrating that:

1. - you authorized the agent to act on your behalf; and

2. - the identity of the person making the request can be reasonably verified.

15. OTHER STATE PRIVACY RIGHTS

Depending on where you reside, you may have additional privacy rights under applicable state privacy laws.

These rights may include rights concerning:

• - access to personal information;

• - deletion;

• - correction;

• - portability;

• - opting out of targeted advertising;

• - opting out of certain sales or sharing;

• - profiling;

• - sensitive personal information;

• - appeal of a privacy-rights decision.

Where required by applicable law, we will provide the rights and procedures applicable to residents of those jurisdictions.

16. DO NOT TRACK

Some web browsers provide a “Do Not Track” (“DNT”) signal.

Because there is currently no universally accepted standard for responding to DNT signals across all websites and technologies, our website may not respond to DNT signals in every circumstance.

Where applicable law requires us to recognize a particular browser-based privacy signal, we will process such signal as required by applicable law.

17. GLOBAL PRIVACY CONTROL

Where required by applicable law, we may recognize legally recognized universal opt-out mechanisms, including the Global Privacy Control (“GPC”), for applicable privacy choices.

The effect of a GPC signal may depend on the applicable law, the browser or device used, and the specific processing activities involved.

18. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Services without legally required parental consent.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Where applicable, additional protections may apply to minors under state or federal law.

19. INTERNATIONAL VISITORS

Our Services are operated from the United States.

If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws of your country or region.

By using the Services, you acknowledge that your personal information may be processed in jurisdictions outside your country of residence, subject to applicable law.

Where applicable law requires additional safeguards for international data transfers, we will implement such safeguards as required.

20. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites, applications, services, social media platforms, or other third-party properties that are not operated or controlled by TRUCK PARTS PLANET.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

21. SOCIAL MEDIA

Our website may contain social media features, buttons, plugins, or links.

When you interact with these features, the applicable social media provider may collect information about your interaction in accordance with its own privacy policy.

Your interactions with social media platforms are governed by the policies and terms of those platforms.

22. MARKETING COMMUNICATIONS

If you provide your email address or telephone number and consent where required, we may send promotional communications.

You may unsubscribe from promotional emails by using the unsubscribe link included in the communication.

For text messages, where applicable, you may opt out by following the instructions contained in the applicable message.

Opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications.

23. FRAUD PREVENTION

We may use personal information and information about transactions to identify, investigate, prevent, and respond to:

• - fraudulent purchases;

• - unauthorized transactions;

• - payment fraud;

• - account abuse;

• - identity theft;

• - suspicious activity;

• - misuse of promotional offers;

• - unauthorized access; and

• - other unlawful or prohibited activities.

We may share information with payment processors, fraud-prevention providers, financial institutions, law enforcement, or other appropriate parties when reasonably necessary for these purposes.

24. BUSINESS RECORDS

We may maintain records relating to purchases, customer communications, transactions, returns, refunds, warranties, shipping, and other business activities.

These records may be retained for legitimate business, accounting, tax, legal, compliance, fraud-prevention, and dispute-resolution purposes.

25. PRODUCT AND VEHICLE INFORMATION

When you request assistance identifying a truck part or determining product compatibility, you may voluntarily provide information about a vehicle, equipment, or application.

Such information may include:

• - vehicle make;

• - model;

• - model year;

• - engine information;

• - vehicle identification information;

• - existing part numbers;

• - equipment information;

• - photographs or other information you provide.

We may use this information to assist with product identification, fitment, compatibility, customer support, order fulfillment, warranty services, and related business purposes.

26. CUSTOMER REVIEWS AND USER CONTENT

If you voluntarily submit a review, photograph, comment, testimonial, or other content to us, you understand that such content may be displayed publicly where the applicable feature permits public submission.

Do not submit personal information that you do not want to be made publicly available.

We may moderate, remove, or decline to publish user-submitted content in accordance with our policies.

27. ACCOUNT INFORMATION

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us promptly if you suspect unauthorized access to your account.

We may use account information to authenticate users, manage orders, provide customer support, maintain account security, and provide Services.

28. INFORMATION FROM OTHER SOURCES

In certain circumstances, we may receive information from third parties, such as:

• - payment processors;

• - shipping providers;

• - fraud-prevention providers;

• - advertising platforms;

• - analytics providers;

• - business partners;

• - service providers; and

• - publicly available sources.

We may combine such information with information collected directly from you where permitted by applicable law.

29. AGGREGATED AND DE-IDENTIFIED INFORMATION

We may create aggregated, anonymized, or de-identified information from personal information.

Such information may be used for purposes including:

• - analytics;

• - business planning;

• - market analysis;

• - product development;

• - website improvement;

• - reporting;

• - other legitimate business purposes.

Where information has been properly de-identified or aggregated in accordance with applicable law, we may use and disclose it without treating it as personal information, except as otherwise required by law.

30. LEGAL BASIS FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• - performance of a contract;

• - compliance with legal obligations;

• - legitimate business interests;

• - consent;

• - protection of rights and safety;

• - fraud prevention and security; or

• - other lawful bases permitted by applicable law.

31. YOUR RESPONSIBILITY

You should take reasonable precautions when using the Internet and providing personal information.

We recommend that you:

• - use strong passwords;

• - avoid sharing account credentials;

• - keep your devices updated;

• - use secure networks when possible;

• - promptly report suspicious activity; and

• - avoid providing unnecessary sensitive information through unsecured communications.

32. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

If we make material changes, we may provide additional notice where required by applicable law.

Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the updated policy, to the extent permitted by law.

We encourage you to periodically review this Privacy Policy.

33. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

34. NO WAIVER

Our failure to enforce any provision of this Privacy Policy does not constitute a waiver of that provision or of our right to enforce it in the future.

35. GOVERNING LAW

This Privacy Policy shall be interpreted and applied in accordance with applicable laws of the United States and, where applicable, the laws of the state in which TRUCK PARTS PLANET is organized or operates, except to the extent that applicable privacy laws provide otherwise.

Nothing in this section is intended to limit any mandatory privacy rights available to consumers under applicable law.

36. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us - support@truckpartsplanet.com

For privacy requests, please include “Privacy Request” in the subject line of your email.

37. PRIVACY REQUEST PROCEDURES

When submitting a privacy request, please provide enough information for us to reasonably identify you and understand your request.

For security purposes, we may need to verify your identity before fulfilling certain requests.

We will not use personal information collected for verification purposes for unrelated purposes except as permitted or required by applicable law.

If you have an account with us, we may ask you to submit your request through the account or otherwise authenticate your identity.

We reserve the right to deny requests that are fraudulent, excessive, repetitive, or otherwise permitted to be denied under applicable law.

Where applicable law provides a right to appeal a decision concerning your privacy request, we will provide information regarding the applicable appeal process.

38. IMPORTANT NOTICE REGARDING THIS PRIVACY POLICY

This Privacy Policy is intended to provide a general description of TRUCK PARTS PLANET’s privacy practices.

Privacy laws vary by jurisdiction and may change over time. Certain provisions of this Privacy Policy may apply only to consumers located in jurisdictions where those provisions are legally required or applicable.

Nothing in this Privacy Policy is intended to create rights or obligations beyond those required by applicable law.

TRUCK PARTS PLANET reserves the right to modify its privacy practices as reasonably necessary to reflect changes in its business, technology, legal requirements, or Services.

Contact Us

TRUCK PARTS PLANET
Phone: (864) 410-9996
Email: support@truckpartsplanet.com
Website: TruckPartsPlanet.com